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Application Maintenance

Application Maintenance & Support is a profound task which requires many resources for the companies globally to assist them to gear towards new challenges. Outsourcing application maintenance to Idexcel eases your team of routine maintenance tasks and allows them to focus more effectively on strategic areas. Idexcel has a well-defined and advanced application maintenance process which allows effective capture, reporting resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between the various organizations depending on the criticality of the requests.

These processed activities can be governed and monitored by:

• Management of requests
• Management of incidents
• Processing of requests
• Work around time
• Resolution
• Main cause research

Our Application Maintenance Services include:

• Application Portfolio Review
• Application Outsourcing Analysis
• Task Order Management
• Request Management
• Application Management & Maintenance
• Application Support
• Application Helpdesk

Our Strengths:

• Well defined processes
• Domain expertise
• Technology expertise
• Quicker and expert transition process

Key Differentiators:

• Flexible global delivery model for application maintenance
• Application maintenance with business knowledge expertise
• Help to improve the productivity thus reducing the cost of maintenance
• Provide consultancy on the road map for the applications